Frequently Asked Questions

Everything you need to know about your ICONIC London order.

Where does ICONIC London ship to?

We offer worldwide shipping. Delivery times and costs vary depending on your location, with standard and express options available at checkout.

Are your products cruelty-free?

Yes, ICONIC London is 100% cruelty-free. We do not test our products or ingredients on animals, and we are proud to be PETA certified.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for eligible regions.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact us immediately, though we cannot guarantee changes once the order has reached our warehouse.